Refund and Return Policy


We want you to love what you ordered, but if something is not right, let us know.

To initiate an return, please send you request within 48 hours of receiving the package. It may take 3-4 working days for your request to be approved. You can WhatsApp us on our customer care number +919940048500 or send us an email on connect@kiddywinkz.com.

Once your request is cleared, you can return items at the below address:

KANDID KIDZ #1, 1st floor, Lakshmanan Street, Mahalingapuram, Nungambakkam, Chennai 600034.

Please note that items returned must be in their original condition, where the item is unworn, unwashed, without alterations, and has all tags attached. We will be unable to process returns if the product tags/labels are missing.

Once the garment is received at our warehouse, a return order takes 4-5 working days for the product to be quality checked and approved. Once your return is approved we would give you a credit code which can be redeemed for any product on the website within 2 months.

For prepaid orders which are cancelled before shipment goes out, a full refund will be given with 2 weeks of cancellation as credit to your specified bank account.

ALL PRODUCTS BOUGHT ON DISCOUNTED PRICE OR DURING SALE ARE NOT ELIGIBLE FOR RETURN. 

Our office is closed on Saturday and Sunday, festivals and public holidays so all return requests received during this period will be initiated for processing on the following working day.